Privacy Policy

Last updated: May 21, 2026

This Privacy Policy explains how جمعية هدية التعاونية (“we”, “our”, or “us”) collects, uses, stores, and protects user information when you use our mobile application and related services.

By using جمعية هدية التعاونية, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information depending on how you use the app:

• Personal Information: such as name, phone number, email address, or other information you provide directly to us.
• Device Information: such as device type, operating system, app version, device identifiers, and technical diagnostics.
• Usage Data: such as app interactions, screens viewed, features used, crash reports, and performance data.
• Location Data: only if the app requests location access and you grant permission.
• Media, Files, or Camera Access: only if required for app functionality and only after you grant permission.

2. How We Use Information

We use collected information for the following purposes:

• To provide and operate the app’s core features.
• To improve app performance, stability, and user experience.
• To respond to user support requests.
• To send important updates or service-related notifications.
• To detect, prevent, and fix technical or security issues.
• To comply with legal obligations where required.

3. Sharing of Information

We do not sell users’ personal information.

We may share limited information with trusted third-party service providers only when necessary to operate, maintain, or improve the app. These providers may include:

• Cloud hosting providers.
• Analytics services.
• Crash reporting tools.
• Authentication or login providers.
• Payment processors, if the app includes paid services.
• Advertising networks, if the app displays ads.

Third-party providers are responsible for handling data according to their own privacy policies and applicable laws.

4. Third-Party Services

The app may use third-party services that collect information used to identify you or improve app functionality.

Examples of third-party services may include:

• Google Play Services
• Firebase Analytics
• Apple services
• Other APIs or SDKs used inside the app

5. Data Retention

We retain user information only for as long as necessary to provide the app’s services, comply with legal obligations, resolve disputes, and improve app functionality.

If you request deletion of your account or personal data, we will delete or anonymize your information unless we are required to retain it for legal, security, or legitimate business reasons.

6. Data Deletion Requests

You may request deletion of your personal data or account by contacting us at [email protected].

If the app allows users to create an account, users may also request account deletion through the available in-app account settings, if provided.

7. Data Security

We take reasonable technical and organizational measures to protect user information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our app is not intended for children under the age of 13 unless clearly stated otherwise. We do not knowingly collect personal information from children without appropriate parental consent.

If you believe that a child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.

9. User Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to or restrict certain data processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at [email protected].

10. Permissions Used by the App

The app may request certain device permissions to provide specific features. These permissions may include:

• Camera: used only if the app requires photo capture, barcode scanning, QR scanning, or similar features.
• Photos or Storage: used only if the app allows uploading, saving, or selecting files or images.
• Location: used only if the app provides location-based features, delivery services, branch location services, or similar functionality.
• Notifications: used to send important app alerts, order updates, service notifications, offers, or announcements.

You can manage or disable app permissions through your device settings.

11. International Data Transfers

Your information may be processed or stored on servers located outside your country. When this occurs, we take reasonable steps to ensure that your information is protected according to this Privacy Policy and applicable data protection laws.

12. Links to Other Websites

The app may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

You are encouraged to review this Privacy Policy periodically.

14. Contact Us